FAQ

  • How long will it take for my order to be shipped?

    Delivery usually takes 3–10 business days. Once your order has been shipped, you will receive a tracking number that allows you to track your package at any time.


  • How do I receive my tracking number?
    You will receive the tracking number by email after your order has been shipped.

 

  • Can I return a product if I am not satisfied?
    Yes, you can return your order within 30 days of receipt if you are not satisfied. Simply contact our customer service and we will help you quickly.

 

  • Are your products safe for my pet?

    Yes. All our products are carefully selected and made from pet-friendly and safe materials, so your dog or cat can play and relax safely.


  • How can I contact you?

    You can reach us at any time via our contact page or by email. Our customer service will help you quickly and kindly with all your questions.


  • What payment methods do you accept?
    We accept various secure payment methods, including credit card, PayPal, and other common online payments, so you can pay conveniently.

 

  • Can I change or cancel my order?
    If your order has not yet been shipped, we can change or cancel it. Please contact us as soon as possible.

 

  • Why should I shop at Orlano?
    At Orlano, you will find carefully selected pet products that combine comfort, fun, and care – so your four-legged friend can live a happy and healthy life.